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Call free on: 0808 163 3206

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I'd like to report a complaint

First of all we would like to apologise that something has gone wrong. We try our very best but if we have failed in any way we absolutely want to hear from you so we can put any issues you have faced right and continue to improve our business going forward.

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0808 278 4613

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Helplines are open:

Monday to Friday - 9am to 6pm
Saturday - 9am to 3pm
Please note our busiest times are:
Monday to Wednesday 9am - 1pm

You can find our procedure for handling complaints and customer charter here.